Brain Embassy

Rating

• 27 Dec 20240I am compelled to express my profound disappointment with the unprofessionalism, lack of accountability, and operational inefficiencies I have experienced with your sales team, particularly Adrian W., and your company’s policies. As a paying customer who trusted your services to support my professional needs, I feel let down and must highlight the serious issues I have encountered. Key Issues Experienced: Unprofessional and Disinterested Sales Team (Adrian W.): My initial interaction with Adrian W. gave the impression of professionalism and support. I even expressed my intention to refer your services to my Jewish community in Poland, confident in the service I thought I was receiving. However, this perception was shattered by Adrian’s subsequent lack of accountability and empty promises. His dismissive attitude and failure to uphold basic professional standards make it clear he is more focused on his salary than on supporting clients. Such conduct is unacceptable and severely damages your company’s reputation. Threatening Communication Regarding Device Policies: I received an email reprimanding me for using multiple phones to access the office via Bluetooth. Despite my immediate apology and resolution to comply by using only one phone, the tone of communication was unnecessarily aggressive and unprofessional. This behavior creates a hostile environment for customers who are already proactive in addressing concerns. Harassment Over Guest Policy Enforcement: On an occasion when a guest stayed beyond three hours, I immediately contacted your team, offering to pay the required 130 PLN fee. Instead of handling this matter professionally, I was subjected to excessive and harassing communication. This behavior is intolerable and reflects a complete disregard for the time and peace of mind of your clients. Blocking of Account Without Prior Notice: Despite explicitly requesting that my account not be blocked during weekends—when no staff are available to resolve access issues—I found my account restricted over the weekend. This caused significant disruptions to my work and left me scrambling for alternative solutions. Adrian W. personally assured me that this would not happen, yet his failure to follow through left me in a difficult and stressful situation. Operational Failures During Holidays: During the Christmas holidays, the office was closed for three full days, and your security team was incapable of providing access. This left me unable to work and compounded the already existing frustrations. It is unacceptable for a workspace provider to fail so completely in offering even basic support during critical periods. Impact and Strong Feedback: These failures, including Adrian W.’s dismissive attitude, the aggressive communication style, and the operational chaos, have caused unnecessary stress and wasted my valuable time. The unprofessionalism displayed is deeply disappointing for a company that markets itself as a solution for professionals. Your approach shows blatant disregard for your customers’ needs and undermines the trust necessary for a business relationship. Demands and Recommendations for Immediate Action: Immediate Action Against Adrian W.: Employees who prioritize their own convenience over client satisfaction should not have a place in your organization. I demand a thorough review of Adrian W.’s conduct and the broader sales team's performance. Enhanced Policies and Communication: Aggressive and threatening communication must be eliminated. Ensure your policies are enforced respectfully and constructively. Reliable Access During Weekends and Holidays: You must provide a solution for office access during off-hours and holidays. The lack of support during these times is unprofessional and unacceptable. Accountability and Transparency: Your team needs to take responsibility for their actions and failures. I expect a formal apology and a detailed explanation of how you plan to address these systemic issues. Final Warning: Before anyone considers using your services, I strongly advise them to think twice. My experience highlights the risks of trusting your team and policies. If these issues are not addressed promptly and satisfactorily, I will escalate this matter publicly and ensure others are made fully aware of the inadequacies of your services. Your company has failed at every level to deliver what was promised. It is now your responsibility to rectify this situation immediately and demonstrate that you value your clients and their businesses. I await your prompt and comprehensive response. Eyvaz Huseynov